999bet Privacy Policy – How We Protect Your Data

Introduction

Welcome to 999bet. We operate the website at 999bet.ml and provide online gaming services — including sports betting, live casino, slot games, bingo, and more — to users across Pakistan. This Privacy Policy explains what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have over your own data.

By creating an account or continuing to use 999bet, you confirm that you have read and understood this policy. If you do not agree with any part of it, please discontinue use of our platform. We encourage you to revisit this page from time to time, as we update our Privacy Policy whenever our practices change.

This policy applies to all users registered on 999bet — whether you access the platform via desktop browser, mobile browser, or through our dedicated app for Android devices. It covers all data interactions from account registration through to deposits, withdrawals, and gameplay activity.

Information We Collect

We collect different types of information depending on how you interact with 999bet. Here is a breakdown:

Information You Provide Directly

• Full name, date of birth, and gender during registration
• Email address and phone number for account verification
• CNIC (Computerised National Identity Card) number or other identity documents for KYC verification
• Bank account details, JazzCash wallet number, Easypaisa account, or Raast ID for deposits and withdrawals
• Your preferred language and notification settings
• Any communications you send to our support team

Information Collected Automatically

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on site, and clicks
• Session tokens and login timestamps
• Betting and game activity logs

Information from Third Parties

If you verify your identity through a payment provider such as JazzCash or Easypaisa, we may receive limited account confirmation details from those providers solely for the purpose of completing that transaction or verification. We do not purchase or receive marketing data from third-party data brokers.

How We Use Your Information

Your data is not just a record — it helps us keep your account secure and your experience smooth. We use the information we collect for the following purposes:

• Account Management: Creating and maintaining your 999bet account, including login authentication and session management.
• Payments: Processing deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers, debit/credit cards, and other supported mobile wallets in PKR.
• Identity Verification (KYC): Confirming your identity to prevent fraud, underage access, and account misuse. KYC is a standard requirement for all online gaming platforms.
• Customer Support: Responding to your queries, complaints, and requests efficiently.
• Personalisation: Tailoring promotions, game recommendations, and content based on your preferences and activity — such as surfacing PSL cricket betting markets if that is your preferred sport.
• Security and Fraud Prevention: Detecting suspicious activity, protecting your funds, and preventing unauthorised access.
• Platform Improvement: Analysing usage patterns to fix bugs, improve user experience, and develop new features.
• Communications: Sending you service updates, transaction confirmations, security alerts, and (where you have opted in) promotional offers.

We do not use your data for profiling that would have legal effects on you, nor do we use automated decision-making that significantly affects your rights without human oversight.

Who We Share Your Data With

We share your information only where it is necessary and with parties who are bound by strict confidentiality obligations. We do not sell your personal data to advertisers or data brokers — full stop.

Cookies and Tracking

999bet uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how you navigate the site. Here is what we use:

• Essential Cookies: Required for the platform to function — session management, security tokens, and login state. You cannot opt out of these.
• Functional Cookies: Remembering your preferred language, game category, or last visited section.
• Analytics Cookies: Collecting aggregated, anonymised data about page visits and feature usage to help us improve the platform.

You can manage or disable non-essential cookies through your browser settings. However, disabling cookies may affect some features of the platform, such as staying logged in or remembering your settings between sessions.

How Long We Keep Your Data

We keep your personal data for as long as your account is active or as required to deliver our services. Specifically:

• Account data is retained while your account is active and for a period thereafter in case of disputes or legal requirements.
• Transaction records are kept for a minimum period in line with standard financial recordkeeping practices.
• KYC documents are retained as required for verification and compliance purposes.
• Support communications are kept for as long as needed to resolve your issue and for audit trail purposes.

When data is no longer required, we securely delete or anonymise it so it can no longer be linked to you.

Your Rights Over Your Data

You have meaningful control over your personal information on 999bet. Your rights include:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data in your profile.
• Deletion: Request deletion of your account and associated personal data (subject to legal and financial recordkeeping obligations).
• Objection: Object to us using your data for direct marketing or personalisation, where applicable.
• Data Portability: Request your data in a commonly used, machine-readable format.
• Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time.

To exercise any of these rights, reach out to our support team via the contact details below. We will respond within a reasonable timeframe. Note that some requests — such as deletion — may affect your ability to use the platform.

Data Security

We take the security of your data seriously and have put robust technical and organisational measures in place, including:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage for sensitive data, including payment details and identity documents
• Two-factor authentication (2FA) available for your account login
• Regular security audits and vulnerability assessments
• Strict access controls — only authorised personnel can access user data, and only where necessary for their role

No system is 100% impenetrable. In the unlikely event of a data breach that affects your rights or freedoms, we will notify affected users promptly. Please also do your part: use a strong, unique password for your 999bet account and never share your login credentials with anyone.

Underage Users

999bet is strictly an 18+ platform. We do not knowingly collect or process personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on our platform, please contact our support team immediately. We will investigate and delete the account and associated data without delay.

Age verification is part of our KYC process precisely to prevent underage access. We take this responsibility seriously and have zero tolerance for underage gambling.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify registered users via email or an in-platform notification. The "Last Updated" date at the top of this page will always reflect the most recent version.

Continuing to use 999bet after an update has been published means you accept the revised policy. If you disagree with changes, you have the right to close your account and request data deletion.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, our team is here to help. You can reach us at:

[email protected]

We aim to respond to all data-related enquiries within 5 business days. For account-related support, visit our FAQ page for quick answers.

Play Responsibly

Gaming should be fun, not stressful. Set yourself a budget, take regular breaks, and only play with money you can afford to lose. 999bet supports responsible gaming for all adult users.